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Visitor Safety Guidelines

Since the start of COVID-19 pandemic, Carnegie Museums has continued to follow government and public health guidance to keep our staff and our visitors staff. Thank you for your continued help and support!

Given a growing percentage of vaccinated adults across the state, Pennsylvania recently announced it will lift all remaining COVID-19 restrictions either on June 28 or sooner if the full vaccination rate for adults reaches 70%. At that time, mask-wearing and social-distancing will no longer be required at the four Carnegie Museums. (The exception will be our summer camp programs.)

Like most regional museums and other cultural organizations, we will continue to ask all guests ages 2 and up to wear a mask while inside our buildings, except in designated dining areas, until June 28 or until the state mask mandates for all individuals is lifted.

We look forward to spending the summer with you at the four Carnegie Museums!

Reminder: The Science Center will open 10 am–noon on Wednesdays for those in our community who are most at risk – seniors, visitors with disabilities, or those with compromised immune systems. We ask that other visitors respect these dedicated hours. Capacity will be even further limited during that time period.

Visitor Safety Guidelines

Since the start of COVID-19 pandemic, Carnegie Museums has continued to follow government and public health guidance to keep our staff and our visitors staff. Thank you for your continued help and support!

Given a growing percentage of vaccinated adults across the state, Pennsylvania recently announced it will lift all remaining COVID-19 restrictions either on June 28 or sooner if the full vaccination rate for adults reaches 70%. At that time, mask-wearing and social-distancing will no longer be required at the four Carnegie Museums. (The exception will be our summer camp programs.)

Like most regional museums and other cultural organizations, we will continue to ask all guests ages 2 and up to wear a mask while inside our buildings, except in designated dining areas, until June 28 or until the state mask mandates for all individuals is lifted.

We look forward to spending the summer with you at the four Carnegie Museums!

Reminder: The Science Center will open 10 am–noon on Wednesdays for those in our community who are most at risk – seniors, visitors with disabilities, or those with compromised immune systems. We ask that other visitors respect these dedicated hours. Capacity will be even further limited during that time period.

Buy your timed tickets now!


At Carnegie Museums of Pittsburgh:

person with protective facemarksocial distancinghand sanitizer

WHAT WE ASK OF OUR VISITORS

At Carnegie Museums, we are committed to the safety of our staff and all who visit. Our visitor guidelines are designed to help keep you and our staff members and volunteers safe while you enjoy your experiences at the museums.

  • Visitors age 2 years and over are required to wear masks or other close-fitting face coverings over the nose and mouth. Museum staff and volunteers will be wearing masks, too. We follow this important updated PA Department of Health guideline to protect ourselves and each other. Visitors who, for medical reasons, cannot wear a mask or other close-fitting face covering may instead wear a plastic face shield that covers the nose and mouth, extends below the chin and to the ears, and leaves no exposed gap between the forehead and the shield’s headpiece. In all circumstances, an appropriate face covering of some kind is now required of all visitors. If you have questions, please call and speak with a Visitor Services representative at 412.237.3400. If you are unable to wear a face mask or a face shield, we invite you to explore our virtual offerings at Carnegie Museums From Home opens in a new window, until the time comes when mask-wearing is no longer required.

    Please note: Carnegie Museums reserves the right to require that visitors who do not follow posted safety guidelines or instructions from our staff leave the premises. Failure to comply with this policy or rude or aggressive behavior will not be tolerated. Please see our Visitor Conduct Policy opens in a new window for more information.

Before arrival, visitors should consider the following:

  • You will be asked if you have any of the COVID-19 symptoms, which will be listed on nearby signage. If you or anyone in your party answers “yes” to any of the symptom screening questions, you will be respectfully asked to visit at another time for the safety of all.
  • Have you or anyone in your group been in close contact with a confirmed case of COVID-19?
  • Are you or anyone in your group experiencing a cough, shortness of breath/difficulty breathing, chills, sore throat, or new or recent loss of taste or smell?
  • You and everyone in your group will undergo temperature checks using a touchless thermometer. If a temperature registers 100.4 F/38◦ C or greater, you can request a second temperature check.
  • If you or anyone in your group answers “yes” to any of these questions on the day of your visit, we respectfully ask you NOT to attend the museums for the safety of all.

 

  • Please maintain at least six feet between your group members and others
  • Please use hand sanitizer before and after you interact with exhibits
  • Please stay to the right on the ramps and stairs and only use elevators if necessary
  • Purchase tickets online, in advance of your visit (service charge has been temporarily eliminated)
  • If you must purchase at the ticket counter, please use a credit card or touchless payment
  • Limit elevator use – If you need the elevator, limit one family or social group per ride
  • Larger groups are required to social distance in Riverview Café: Tables and chairs must remain in place to ensure social distancing (do not move chairs or tables under any circumstances). Masks should be worn when not actively eating. Party decorations, table coverings, etc. are not permitted.

Please note: Carnegie Museums reserves the right to require that visitors who do not follow posted safety guidelines or instructions from our staff leave the premises. Failure to comply with this policy or rude or aggressive behavior will not be tolerated. Please see our Visitor Conduct Policy for more information.

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WHAT WE ARE DOING

  • Limiting the number of visitors in the building and controlling traffic flow
  • Regularly disinfecting common touch points
  • Providing hand sanitizing stations at convenient locations
  • Providing masks to employees while on property
  • Providing gloves for employees to wear as needed
  • Screening employee health before each shift
  • Ensuring a sufficient number of employees to perform all safety measures
  • Ensuring a sufficient number of employees to control access and monitor social distancing
  • Instituting timed ticketing and encouraging advance ticket purchases (eliminating on-line service charges). Please note: Tickets are being sold up to four weeks in advance.
  • Closing a limited number of areas or exhibits that cannot be sanitized regularly (Ropes Challenge and Rock Wall in Highmark SportsWorks® and some interactive exhibits in Little Learner Clubhouse)
  • Increased fresh airflow in the building and the air filtration system in the building exceeds American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) recommendations.
  • You and everyone in your group will undergo temperature checks using a touchless thermometer. If a temperature registers 100.4 F/38C or greater, you can request a second temperature check.

NOTE: If both readings show a temperature of 100.4 F/38C or greater or any visitor declines the temperature screen or to wear a face mask, that visitor will be asked to visit at another time.


Social distancing 6 feet

Social Distancing for Group Field Trips

MAINTAIN A SAFE DISTANCE

When you visit the museums, you’ll see signs reminding you to maintain a safe social distance. Please follow these and other directional signs as you explore our spaces, and remember to give everyone enough space—at least 6 feet between you or your group and others around you!  For groups visiting the museums (e.g., guided tours, field trips, including school groups), at least 6 feet of distance must be maintained between individuals within the group and those who are not from the same household or group. For safety reasons, a large group visiting the museums may need to be divided into smaller groups, even when all members of the large group are from the same household.


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PLAN YOUR EXPERIENCE

Your safety is our number one goal! We know that you expect a great experience when you visit the Science Center and thoughtful measures have been taken to ensure that we meet your expectations. Here are answers to questions you may have about your new museum experience.

NOTICE FOR ALL BUYERS - By attending an in-person event at any of the Carnegie Museums of Pittsburgh, you and any guests agree to voluntarily assume all risks related to exposure to COVID-19 and agree not to hold any presenting entities, artists, and the venue; or any of their affiliates, directors, officers, employees, agents, contractors, or volunteers liable for any illness or injury.

These protocols are recommended by the PA Department of Health and the US Centers for Disease Control.