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Visitor Safety Guidelines

We’ve taken extraordinary measures to provide the experience that you trust and expect from a visit to any of the Carnegie Museums of Pittsburgh.

The Science Center will open 10 am–noon on Wednesdays for those in our community who are most at risk – seniors, visitors with disabilities, or those with compromised immune systems. We ask that other visitors respect these dedicated hours. Capacity will be even further limited during that time period.

Please note: Riverview Café at Carnegie Science Center is closed for dining due to COVID-19.

Visitor Safety Guidelines

We’ve taken extraordinary measures to provide the experience that you trust and expect from a visit to any of the Carnegie Museums of Pittsburgh.

The Science Center will open 10 am–noon on Wednesdays for those in our community who are most at risk – seniors, visitors with disabilities, or those with compromised immune systems. We ask that other visitors respect these dedicated hours. Capacity will be even further limited during that time period.

Please note: Riverview Café at Carnegie Science Center is closed for dining due to COVID-19.

Buy your timed tickets now!


At Carnegie Museums of Pittsburgh:

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WHAT WE ARE DOING

  • Limiting the number of visitors in the building and controlling traffic flow
  • Regularly disinfecting common touch points
  • Providing hand sanitizing stations at convenient locations
  • Providing masks to employees while on property
  • Providing gloves for employees to wear as needed
  • Screening employee health before each shift
  • Ensuring a sufficient number of employees to perform all safety measures
  • Ensuring a sufficient number of employees to control access and monitor social distancing
  • Instituting timed ticketing and encouraging advance ticket purchases (eliminating on-line service charges). Please note: Tickets are being sold up to four weeks in advance.
  • Closing a limited number of areas or exhibits that cannot be sanitized regularly (Ropes Challenge and Rock Wall in Highmark SportsWorks® and some interactive exhibits in Little Learner Clubhouse)
  • Increased fresh airflow in the building and the air filtration system in the building exceeds American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) recommendations.
  • You and everyone in your group will undergo temperature checks using a touchless thermometer. If a temperature registers 100.4 F/38C or greater, you can request a second temperature check.

    NOTE: If both readings show a temperature of 100.4 F/38C or greater or any visitor declines the temperature screen or to wear a face mask, that visitor will be asked to visit at another time.

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WHAT WE ASK OF OUR VISITORS

At Carnegie Museums, we are committed to the safety of our staff and all who visit. Our visitor guidelines are designed to help keep you and our staff members and volunteers safe while you enjoy your experiences at the museums.  

  • You will be asked if you have any of the COVID-19 symptoms, which will be listed on nearby signage. If you or anyone in your party answers “yes” to any of the symptom screening questions, you will be respectfully asked to visit at another time for the safety of all.

Before arrival, visitors should consider the following:

  • Have you or anyone in your group been in close contact with a confirmed case of COVID-19?
  • Are you or anyone in your group experiencing a cough, shortness of breath/difficulty breathing, chills, sore throat, or new or recent loss of taste or smell?
  • Do you or anyone in your group have a temperature of 100.4◦ F/38◦ C or greater?
  • If you or anyone in your group answers “yes” to any of these questions on the day of your visit, we respectfully ask you NOT to attend the museums for the safety of all.

  • Each visitor must wear a face mask that covers their nose and mouth
    • Masks should not be placed on children under age 2. If you have a medical condition that prevents you from wearing a mask, please check in with our Admissions team when redeeming your timed entry ticket.
  • Please maintain at least six feet between your group members and others
  • Please use hand sanitizer before and after you interact with exhibits
  • Please stay to the right on the ramps and stairs and only use elevators if necessary
  • Purchase tickets online, in advance of your visit (service charge has been temporarily eliminated)
  • If you must purchase at the ticket counter, please use a credit card or touchless payment
  • Limit elevator use – If you need the elevator, limit one family or social group per ride
  • Larger groups are required to social distance in Riverview Café: Tables and chairs must remain in place to ensure social distancing (do not move chairs or tables under any circumstances). Masks should be worn when not actively eating. Party decorations, table coverings, etc. are not permitted.

For your safety and the safety of those around you, all visitors age 3 years and over are required to wear masks over the nose and mouth. All museum staff and volunteers will be wearing masks, too. Let’s all follow this important CDC Guideline to protect ourselves and each other.

Please note: We reserve the right to require that visitors who do not follow posted safety guidelines or instructions from our staff will be asked to leave the premises. Failure to comply with this policy or rude or aggressive behavior will not be tolerated. Please see our Visitor Conduct Policy for more information.

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PLAN YOUR EXPERIENCE

Your safety is our number one goal! We know that you expect a great experience when you visit the Science Center and thoughtful measures have been taken to ensure that we meet your expectations. Here are answers to questions you may have about your new museum experience.

Carnegie Science Center reserves the right to require visitors who are not following the guidelines to leave the property.

These protocols are recommended by the PA Department of Health and the US Centers for Disease Control.