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Welcome back!

We know that you expect a great experience when you visit the Science Center and thoughtful measures have been taken to ensure that we meet your expectations while still working to keep you safe. Here are answers to questions you may have about how your Carnegie Science Center experience will change.

Welcome back!

We know that you expect a great experience when you visit the Science Center and thoughtful measures have been taken to ensure that we meet your expectations while still working to keep you safe. Here are answers to questions you may have about how your Carnegie Science Center experience will change.

What are you requiring of visitors to be sure that everyone is safe?

  • Face coverings (mouth and nose) are required for all visitors except for children age two and under and those with medical conditions that counter that mandate. If you have a medical condition that prevents you from wearing a mask, please check in with our Admissions team when redeeming your timed entry ticket.
  • Signs in parking lots prior to entering through the main entrance remind visitors that they must wear a face covering while on Science Center property.
  • Social distancing of six feet is required for all staff and visitors.
  • Timed ticketing for all entries ensures limited building capacity.
  • Advance ticket purchases are encouraged to reduce wait times. We have temporarily eliminated online service charges.
  • Queuing for entry begins in the main lobby and, if needed, extends along the sidewalk adjacent to Highmark SportsWorks®. Look for social distancing signs on the floors/ground to help you maintain the proper distance.
  • To help protect queued guests, the vehicle turnaround by the Brain Maze in front of the Science Center’s main building is closed.
  • Parents and caregivers are required to accompany their children throughout the Science Center to help ensure appropriate social distancing.
  • An additional staff member is positioned at the entrance to the Little Learner Clubhouse to limit the maximum number of occupants in the space at any given time. Adults, please take special care in this space to help ensure social distancing among our youngest visitors.
  • Larger groups are required to social distance in Riverview Café: Tables and chairs must remain in place to ensure social distancing (do not move chairs or tables under any circumstances). Masks should be worn when not actively eating. Party decorations, table coverings, etc. are not permitted.

What additional measures are you taking? How do you keep visitors safe with all of your hands-on demonstrations and interactives?

  • Building occupancy at any given time is limited to 10% of normal approved building occupancy levels.
  • Transparent protective barriers have been erected in areas where visitors and staff exchange goods and payments or may be in close contact. The admissions counter is staffed at every other register.
  • RiverView Café is temporarily closed. All restaurants in Allegheny County are closed for dining due to public health concerns surrounding COVID-19. 
  • Staff members, volunteers, and Trustees/advisory board members will receive health screening upon entering the building.
  • Staff and volunteers are mandated not to report to work if they are sick or if they have had unprotected exposure to someone who is or possibly is infected with COVID-19.
  • All staff wear protective face masks when on the property.
  • Nitrile gloves are provided to staff in specific positions and for those who request them.
  • Visitor Guidelines are posted at every open entrance to the Science Center.
  • Educational signage about COVID-19 and safety tips about reducing the spread of germs and viruses is placed throughout the building. Visitors can learn the proper way to use hand sanitizer and to wash their hands, as well as the proper way to maintain social distance.
  • An isolation room is dedicated specifically for visitors who appear to be ill.
  • Increased fresh airflow in the building and the air filtration system in the building exceeds American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) recommendations.

My family will follow the guidelines. What are you doing about others who do not want to follow them?

  • Face coverings (mouth and nose) are required always for Science Center staff when on the property and for all visitors except for children age two years and under and those with medical conditions that counter that mandate. If you have a medical condition that prevents you from wearing a mask, please check in with our visitor services staff when redeeming your timed entry ticket.
  • Additional staff are present to assist with guests who have questions or are resistant to adhering to social distancing, face covering, or other safety policies. If someone refuses to cooperate, our Security staff will intervene to ensure we maintain safe facilities.

Are you going to have ample hand sanitizer available?

  • Hand sanitizer stations are placed throughout the building in every exhibit gallery and in all common areas. Custodial staff refill them throughout the day. Placement of dispensers was prioritized in areas where access to sinks, soap, and water are limited.

Are you increasing the frequency of cleaning the building and the exhibits?

  • Ample staff are assigned to sanitize surfaces throughout the day on a regular rotation. Handrails, restrooms, and high-traffic surfaces receive priority cleaning. Supplemental sanitizing of exhibits takes place on a regularly-scheduled and ad hoc basis.
  • The Science Center’s Fourth Floor, frequented by families with young children, is home to exhibits/interactives which receive heightened attention due to their constant use. In the Little Learner Clubhouse, a “Yuck Bucket” is for adults to deposit items that have been soiled (in children’s mouths, etc.). The bucket will be emptied, the items sanitized and restocked as needed. The balls in our Tomato Garden are collected and run through a dishwasher’s sanitization-level cycle each night. All bricks in Bricksburgh are cleaned and rotated throughout the day. Signage alerts visitors to the cleaning routine. Our staff in red are here to help if you have any questions!
  • The USS Requin (SS481) submarine closes for periodic cleanings throughout the day.

How are you going to eliminate crowds and make it easy to maintain social distancing?

  • Guidance from the Governor’s office of the Commonwealth of Pennsylvania mandates building occupancy at any given time be limited to 50% of normal approved occupancy levels. To ensure additional safety, Carnegie Museums is limiting building capacity to 10% by using a timed ticketing system.
  • One family unit or group is allowed in the elevators at any one time, and signs encourage their use only by those who need to use them.
  • Floor decals or other highly visible signage is used to maintain social distancing on the ramps between floors, while queuing in the Main Lobby. Ramps are divided with visitors remaining to the right of the ramp while ascending/descending. Arrows at the top and bottom of each ramp remind visitors to stay in their designated lane.

Are you closing any exhibits?

  • The following exhibits are closed either because they cannot be safely sanitized with increased frequency or because they are not conducive to social distancing:
    • Ropes Challenge and Rock Wall in Highmark SportsWorks®
    • Some interactive exhibits in Little Learner Clubhouse

Will Mummies of the World: The Exhibition reopen?

  • Yes! Back by popular demand, Mummies of the World is extended. Explore 125 real mummies and related artifacts from across the globe! This blockbuster exhibition provides a window into the lives of ancient people from every region of the world including Europe, South America, and Ancient Egypt, offering unprecedented insights into past cultures and civilizations. Buy your timed tickets today!

Are your hours changing?

  • The Science Center is open 10 am–noon on Wednesdays for those in our community who are most at risk – seniors, visitors with disabilities, or those with compromised immune systems. The building capacity is limited even more during this time. We ask that other visitors respect these dedicated hours.
  • The museum opens up to the established 10% capacity starting at noon on Sundays through the 5 pm close. Visitor hours Thursday–Monday remain 10 am–5 pm.
  • All tickets are sold for timed entry every 30 minutes. We recommend arriving as close to your entry time as possible. Our visitor entry flow has changed; look for signs and staff members to assist you with social distancing and redeeming your timed ticket.
  • Please note: Tickets are being sold up to four weeks in advance.

Are you going to have hours for seniors or for visitors with compromised immune systems?

  • On Wednesday mornings (10 am–noon), the museum is open for vulnerable/at-risk populations only and the building capacity is limited to well under 10%.

What are you doing about the USS Requin (SS 481) Submarine?

  • USS Requin (SS 481) tours operate every 20 minutes with a maximum of 8 people, weather permitting. To tour the submarine, timed tickets can be picked up at the Ticket Counter on the first floor. Tours meet at the Requin Gateway on the Ground Floor where a staff member will take you aboard.
  • USS Requin visits are free to members and visitors who have purchased general admission tickets.
  • After each group tour enters the submarine, a team member follows with disinfecting wipes or spray to clean frequently touched surfaces such as handrails and handles on hatch openings. Each evening after closing, two UV lights in each compartment activate via a timer for 30 minutes. Also, three UV air purifiers operate 24 hours/day, 7 days/week in the innermost compartments. 
  • The submarine closes for periodic cleanings throughout the day as well.

What is happening at The Rangos Giant Cinema?

The Rangos Giant Cinema is closed indefinitely due to the challenging circumstances created by the COVID-19 pandemic.

Are we able to purchase food and snacks? How will that be handled?

  • RiverView Café is temporarily closed. All restaurants in Allegheny County are closed for dining due to public health concerns surrounding COVID-19.
  • While RiverView Café is closed, food trucks are on site at the Science Center offering a variety of lunch and snack options on Saturdays and Sundays. To find out which trucks will be available on those days, check our Facebook opens in a new window, Twitter opens in a new window, or Instagram opens in a new window for updates.



What if I have an ACCESS Card, coupon, or other discount?

  • Please contact our staff to make arrangements for your discounted timed ticket. Call 412.237.3400 or email CustomerService@CarnegieScienceCenter.org.